Refund Policy

1. The short version

If we cannot deliver what you paid for, you get a full refund to the original payment method. Delivery failures are refunded — we do not replace them with a different account. Once a top-up is active on your own account, or a ready account has logged in at delivery, the order is delivered and the rules below apply.

2. Delivery failure — full refund

• If we cannot deliver your order — for example the top-up cannot be paid on your account, or the product runs out of stock after you paid — we refund the full amount.
• Stripe refunds go back to the original card. USDC refunds go back in USDC, to the address you paid from, at the payment-time rate.
• Refunds are issued within 3–5 business days of approval. A Stripe refund then appears on your statement according to your bank; a USDC refund is visible on-chain as soon as it is sent.

3. Top-ups (tier A)

• Once the subscription is active on your own account and confirmed, the service is delivered and is not refundable.
• We do refund if the top-up was paid to the wrong account because of our error, or if the subscription is not active after we marked the order delivered — report it within 7 days of the order with your order number.

4. Ready and social accounts (tiers B / C)

• We refund or replace only if the login fails at the moment of delivery. Report it within 24 hours of delivery, with the order number, and do not change the account details first — we need to see the failure as delivered.
• We do not refund for a ban, suspension, recovery by the original owner, or loss of access after delivery. A ready account is guaranteed only to log in at delivery (see the Terms of Service).

5. How to request a refund

• Open a support ticket on the store (Track order → Need help) and include your order number, the email you checked out with, and what happened.
• Report undelivered orders as soon as you can — first response target is 2 hours for undelivered orders, and refund requests should be made within 7 days of the order.
• We will confirm by ticket whether the refund is approved and when it was sent. A refunded order reverses any agent commission paid on it.

6. Chargebacks

Please contact us first if something is wrong — most problems are fixed faster by ticket than by a chargeback. Chargeback abuse (for example, charging back a delivered order) may lead to the account being blocked from the store.